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Privacy Policy for Your lgpro99 Account

Our Privacy Policy explains what we collect when you open an lgpro99 account, use Secure Account Access, check wallet status or move through the lobby on mobile.

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lgpro99 Privacy Policy for Your lgpro99 Account
HELP WITH PRIVACY

Get Policy Help Before Account Access

A privacy question should have a clear route, especially when it involves a phone check, wallet reference or device session. We ask you to contact support from the email or chat path shown in your account area so we can connect the request to the correct record. Include your account identifier, the subject of your Privacy Policy request and the relevant date, but do not send a wallet password or one-time code. Our support desk handles login and wallet-status questions every day from 08:00 to 23:00 Jakarta time, including requests from Surabaya.

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Account privacy route

Use the account-area chat or listed support email when you need to ask how your profile, phone verification or Secure Account Access record is used. We may ask for a safe account identifier so we do not disclose personal details to the wrong person.

Wallet record check

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, include the transaction reference and date through support. We use that context to locate the relevant record without asking you to reveal a wallet PIN, password or one-time code.

Device session request

If a mobile browser remembers a session or you see an unfamiliar login, contact us through the support path shown after account access. We can explain the related record, help secure the account and note a request to change stored details.

HOW WE HANDLE DATA

Privacy Controls Behind Your Account

We keep this policy practical by connecting each data use to an account action you can recognise: access, verification, payment matching, support or security.

Account data

When you create or access an account, we handle details such as your contact route, verification state and login events. These records let us distinguish an account-holder request from a general question and help us respond without exposing another person’s profile.

Payment matching

A cashier action through DANA, OVO, GoPay or QRIS can produce a reference, amount and status record. Bank transfer and virtual account activity may carry similar matching details. We use these records to reconcile the account action, not to request your private wallet credentials.

Cookies and sessions

Cookies and related session tools help preserve login state, selected language settings and security checks between pages. You can manage browser cookie settings, although removing essential cookies may interrupt Secure Account Access or require you to authenticate again.

Mobile device signals

When you open the lobby from a phone, we may record device and browser signals such as operating system, browser family, time and error details. These signals help us diagnose a failed login or unusual session without requiring a separate mobile application.

Retention and deletion

We keep personal records only for the period needed for account operation, security checks, payment reconciliation, dispute handling and applicable legal duties. You may ask us to delete or restrict certain data, but some records may need to remain where a valid obligation applies.

Changing your details

Send a privacy request through the listed email or account chat if your phone, contact route or other profile detail needs correction. We verify ownership before making a change, then confirm which field was updated and whether related access checks need to be repeated.

Privacy Policy Answers for Indonesia

The questions below focus on the Privacy Policy choices you may face before opening an account or while checking a wallet record. We explain the practical route for access, correction and deletion, including what can happen when a request concerns payment matching or a mobile session. If your situation is not covered, send a direct request through the support contact displayed in your account area. Access to lgpro99 depends on local law and remains available only where local law permits.

The Privacy Policy covers account and contact details, verification state, login events, device and browser signals, cookie activity, support messages and payment references. For DANA, OVO, GoPay or QRIS, we may retain transaction identifiers and status needed to match a cashier action with your account.

We use phone verification to confirm that the person requesting account access can control the stated contact route. The verification result and related security event may be stored for account protection. Never send your one-time code to support, and ask us if the record needs correction.

Yes. When you use a phone browser to move from Secure Account Access to the lobby, we may record browser type, operating system, session time and error details. This helps us investigate access problems. The policy does not require you to install a separate mobile application.

We may receive or retain a reference, status and related account details for a DANA or QRIS action so support can match the cashier event. The same approach can apply to OVO, GoPay, bank transfer and virtual account records. Wallet passwords and PINs should not be sent to us.

You can contact us through the listed account chat or support email and request access to, or correction of, personal data connected with your account. Include a safe identifier and explain the field or record involved. We verify ownership first, then respond through the contact route we can confirm.

Send a deletion request through the Privacy Policy contact path in your account area. We assess the request against account security, payment reconciliation, dispute handling and legal duties. Where a record must remain, we explain that limit and restrict its use to the reason requiring retention.

Use the support email or account chat shown on the site and write that your request concerns the Privacy Policy. Our support desk handles these questions from 08:00 to 23:00 Jakarta time. Do not include a password, wallet PIN or one-time code in your message.

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