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Legal access for your lgpro99 account

Legal on lgpro99 explains the account conditions, data practices and access rules that apply before you enter our lobby.

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lgpro99 Legal access for your lgpro99 account
HELP ROUTES

Get help with Legal account questions

A clear contact route matters when a Legal question affects your account or wallet status. Start from the account help area and include the email or phone detail linked to your profile, without sending a password or full wallet credentials. We can then match the request to the right record, explain what step is pending and tell you where a policy answer applies. For a payment query, keep the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference ready.

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Account access

If your phone check or account entry is paused, contact us through the account help route. Tell us which step stopped and use the same phone detail held on your profile so we can assess the Legal access question without asking for your password.

Wallet records

For a Legal question about DANA, OVO, GoPay or QRIS, include the transaction date, amount and reference shown in your wallet history. We use those details to locate the matching record and explain whether the status is pending, matched or requires clarification.

Policy contact

When you want a policy explanation or a change to your personal data, send the request through our contact route with a clear subject. We will identify the relevant Legal section, confirm what can be changed and tell you if local rules affect the response.

DATA PRACTICE

How we handle your account records

Our Legal process separates account access, payment matching and policy requests so each record has a clear purpose.

Account data

We use your submitted account details to create and maintain the profile, complete the phone verification step and respond to Legal requests. We do not need your password in a support message, so leave it out of every contact form.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us connect a payment event to the correct account. We check the reference and account details before discussing a status or correcting a ledger entry.

Cookie use

Cookies can keep a sign-in session active and remember essential page choices. Our Legal approach is limited to those operating needs and related measurements. You can adjust browser controls, but blocking necessary cookies may interrupt account access or policy-page functions.

Account security

We ask for account-linked details when a Legal request involves access, correction or payment history. This matching step helps prevent another person from changing your profile. Never place a password, wallet PIN or one-time code in a support request.

Record retention

We retain account and payment records for the period needed to operate the service, resolve disputes and meet applicable legal duties. If you ask how long a particular record is kept, we will identify the record type and explain the applicable basis.

Change requests

To request a correction or another permitted change, contact us from the account route and describe the exact field or record. We may ask for a matching detail, then confirm the result or explain why a local rule prevents the requested action.

Legal answers before you open an account

These Legal answers address the questions we expect from Indonesian customers before account creation. They cover access, personal data, cookies, payment records and contact steps. If your situation involves a specific account or transaction, use the support route with the matching reference so we can respond to the facts rather than give a general answer.

Access depends on local law, the accuracy of your account details and any phone verification requested during account creation. Where local law permits, we can provide access after the required steps are complete. If a rule affects your account, we will explain the relevant basis through the contact route.

Yes, you can send a correction request through the account contact route. Name the exact detail that appears wrong and include a matching account reference, but do not send your password. We will check the request, update the record where permitted and explain any restriction created by local law.

DANA and QRIS references may be retained to match a payment to your account, confirm a status and resolve a dispute. The same approach applies to OVO, GoPay, bank transfer and virtual account records. We discuss a specific entry only after matching it to the account holder.

Yes. Cookies may support sign-in sessions, essential page functions and limited usage measurement. You can adjust cookie controls in your browser, but blocking necessary cookies may affect account access. The Legal policy explains the purpose of these files and how to ask about a particular cookie.

Retention depends on the record type, operational need and applicable legal duties. Account details, phone-check records and payment references may not share the same period. Ask through the account contact route, identify the record you mean, and we will explain the applicable retention basis.

Use the contact route linked to your account and choose a clear subject such as data correction, access or payment records. Include your registered phone detail or reference, never your password. We will direct the request to the relevant policy team and explain the next step.

Yes. Eligibility and continued access depend on local law, accurate account details and required checks. Where local law permits, access can continue when those conditions are met. If a restriction is applied, contact us for the specific reason and the documents or correction needed, if any.

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